Shipping and delivery times vary depending on the destination country and the chosen shipping options. The shipping cost and estimated delivery time will be displayed at checkout. Please note that the delivery time may significantly differ due to transportation and customs procedures in the destination country. Your understanding is appreciated.

You can choose to pay through Credit card, PayPal, and Amazon Pay.

Buyers are responsible for paying any customs duties that may be incurred in the destination country. Customs duties are the responsibility of the recipient in the destination country, and our store cannot cover these costs. Additionally, we will assist with filling out the invoice on your behalf.

Yes, you can place orders combining multiple products.

Please check gift page for the gift options

Please review our Refund Policy on this page

Yes, we offer international shipping using EMS (International Express Mail Service).

At JTOPIA, we carefully select products from top kilns and artists. All our products are handcrafted by skilled artisans. Due to the handmade nature of our products, there may be variations in color and patterns among them. We hope you enjoy using our products, each of which is unique and made just for you.

The items we offer at JTOPIA may exhibit variations in color and texture (individual differences) even if they are the same product. These differences are the result of various factors such as the position within the kiln, weather, and temperature during firing. These variations add to the charm of handmade products, which are distinct. It's important to note that individual differences are not considered product defects, so please enjoy the unique character of handmade items.

Please check the description section for each individual product for maintenance information.

If you have questions not covered in this FAQ, please contact us using the following email: info@jtopia.co.jp

* We will respond within 1-3 business days after receiving your inquiry.
* Depending on the nature of your question, it may take some time to verify and respond.
* If you do not receive a response from us, please check your spam folder. It's possible that our response may have been filtered there. We apologize for any inconvenience and kindly request you to check your spam folder or adjust your email settings to allow messages from info@jtopia.co.jp and then contact us again.

Shipping charges are separate from the product price. Shipping costs vary depending on the destination country and the selected shipping option. The shipping fees will be displayed at checkout, so please check there for details.

Specific date and time delivery is not available.

We provide transportation insurance for shipped items. In case of damage upon arrival, we will compensate through transportation insurance, either by offering a refund or reshipping a replacement product. If your shipment arrives damaged, please contact us within 7 days after the product's arrival at info@jtopia.co.jp.

Depending on the device you are using, there may be differences in the actual product's color representation. Please note that we do not accept returns due to slight variations in the product's color. If you wish, we can send you photos of the product for your approval before shipping. If you would like to have a product preview, please let us know.

For information about JTOPIA's gift service, please check this page

Yes, we offer complimentary gift wrapping with the quality of Japanese department stores. JTOPIA's dedicated gift staff uses elegant royal blue wrapping paper and carefully packages your gift.

In Japanese gift-giving culture, it's common to attach a "noshi" to wrapped items. If you'd like, we can attach a "noshi" to your package, so please feel free to let us know.

Yes, a free wooden box is included with nearly all of the products available at JTOPIA. We place the product in a wooden box, perform gift wrapping, and deliver it, ensuring an elegant appearance suitable for a special gift. Note: Some items may not include a wooden box. Please check the accessory section on the respective product page for details.

Yes, we offer engraving services. Typically, we engrave on the inside of the wooden box lid. (Engraving services are $10 per 5 characters.) A skilled artisan handwrites the engraving, providing you with a unique, one-of-a-kind product. Please let us know your preferred Chinese characters or wording.

At JTOPIA, we accept returns and exchanges only for defective items or products that were damaged upon arrival. For more details, please refer to our Refund Policy.

At JTOPIA, we accept returns and refunds only for defective items or products that were damaged upon arrival. For more details, please refer to our Refund Policy.

At JTOPIA, we accept exchanges only for defective items or products that were damaged upon arrival. For more details, please refer to our Refund Policy.

<Return Address>
590-0002 1-10-8, Sunamichicho, Sakaiku, Sakaishi, Osaka, Japan +81-3-4405-5005 JTOPIA ONLINE STORE

1. Place them on a stable base or furniture for viewing.
2. Be cautious when setting them up to avoid scratching the surface, as the bottom of the items may be rough.
3. If the items get dirty, gently wash them with a neutral dishwashing detergent on a sponge, being careful to avoid dropping or causing scratches.
4. Avoid direct sunlight as continuous exposure can cause discoloration.
5. Do not use them with methods that may cause damage to the items, such as microwave, oven, open flame, or dishwasher.
6. When storing the items, clean off any dirt and store them in the provided box.

1. If the items get dirty, gently hand wash them with a neutral dishwashing detergent on a sponge, being careful to avoid dropping or causing scratches.
2. Do not use a dishwasher as it may cause the gold, platinum, or silver decorations on the items to peel off. 3. Do not use a microwave as it may generate sparks from the gold, platinum, or silver decorations and pose a fire hazard.
4. Be cautious when using them to avoid scratching the surface, as the bottom of the items may be rough.
5. Do not use them with methods that may cause damage to the items, such as microwave, oven, open flame, or dishwasher.
6. When storing the items, clean off any dirt and store them in the provided box.

1. Gently hand wash and remove excess water with a soft cloth. Store in a place where direct sunlight does not reach.
2. Avoid soaking, as it can cause deterioration and peeling of the lacquer.
3. Do not use them with methods that may cause damage to the items, such as microwave, oven, open flame, or dishwasher.
4. For products with newly applied lacquer, some customers may experience rare allergic reactions. Those with severe allergies should avoid use and exercise caution. In case of a reaction, consult the nearest medical professional.